Another story pertains to a college English professor who was forcibly ejected from a Starbucks after refusing to place her order by the coffee chain’s rules and strange vernacular. A self-proclaimed stickler for correct English, Lynne Rosenthal defended her refusal to employ the chain’s stilted lexicon by stating, “When you go to Burger King, you don’t have to list the six things you don’t want.”
In some cases, both employee and customer rage can come to physical blows. In fact, there’s even some dramatic surveillance footage of an Ohio women violently punching a McDonald’s employee through a drive-thru window after being told they were only serving breakfast.
It was once believed that "The customer is always right". Is this still the case or are employees justified by sticking up for themselves?
Aren't customer service agents supposed to understand our frustrations and put up with our abuse? Or have we as consumers abused the system? And just how much abuse can one employee take before they can return fire? Many stores post signs that read "We reserve the right to refuse service" but have they gone too far by engaging in combat?
Is the news media promoting and encouraging this type of aggressive behavior by turning customers and employees alike into folk heroes?
